Training

Accredited Training

Courses We Offer

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Orientation to Contact Centers

Occupational Learning

8967 / 13874 / 119454

Numeracy Skills

7469 / 7480 / 9007 / 9008

Service Excellence

Business Writing Skills

119463 / 119456

Inbound Contact Centre Skills

10349 / 10350 / 10353 / 10358 / 13885

Outbound Contact Centre Skills

Business Skills Courses for in House Training

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Quality Assurance (compliance and quality)

Handling Complaints/Queries

Handling Objections

Customer Service

Business Writing Skills

Accessing Moderating

We offer freelance assessing and moderating services for the following qualifications

National Certificate: Contact Centre Support NQF 02

National Certificate: Contact Centre and Business Process Outsourcing Support NQF Level 03

Occupational Learning

8967 / 13874 / 119454