Welcome to Quality Specialists Hub
QSH specialises in quality assurance and training in Debt Collection, Financial Sectors, Insurance and Legal Complaints handling. We are a strategic and legal advisor to companies large and small. Our aim is to assist our clients to build effective Call Centres that provide exceptional Customer Experience. We achieve this goal by helping our clients leverage technology, process and people to optimize operational efficiency, sales and profits. Our actionable strategies and training effect change that enable companies to make strategic and tactical improvements with a rapid return on Investment. Among our Customer List are Debt Collection Lawyers.


We are a 100% Black Female Owned Company
We specialise in training, quality assurance, mentoring and coaching along with compliance advising.
Risk Management and Complaints Handling in all Contact Centers, including Debt Collections, Financial Sectors and Insurance Sectors.
Our aim is to assist our clients to build effective Contact Centers that provide exceptional customer experience.
What we offer

Accredited Training and Public Training

Outsourced Quality Assurance

Mentoring and Coaching

Compliance Advisors in Contact Centres

Risk Management in Contact Centres

Outsourced Complaints Handling
We offer our clients diversity..
“Our Diversity of Services, yet linked, enables us to have a Unique and Fresh approach to Quality Assurance and Training
We achieve this goal by providing relevant training, introduction of new and innovative processes to optimize operational efficiency, enhancement of skills and profits
Our Actionable strategies and training effect change… the change that enables companies to make strategic and tactical improvements with a rapid ROI (Return on Investment)” – Kekeletso 2018
Share our Vision
Our Vision is to be an innovative Quality Assurance and Training Specialists in South Africa by engaging in sustainable industry Best Practices.
Share our Mission
Our Mission is to change the Quality Assurance and Training Industry through innovations that improve performance.
How do we do it?
We work side by side with our clients from the very beginning (Training) right to the end through Coaching and Mentoring.
We help our clients achieve THEIR goals!!
What Our Customers Say About Us


Bookkeeping and accounting services for nonprofit organizations near me.