Quality Specialists Hub

Welcome to Quality Specialists Hub

QSH specialises in quality assurance and training in Debt Collection, Financial Sectors, Insurance and Legal Complaints handling. We are a strategic and legal advisor to companies large and small. Our aim is to assist our clients to build effective Call Centres that provide exceptional Customer Experience. We achieve this goal by helping our clients leverage technology, process and people to optimize operational efficiency, sales and profits. Our actionable strategies and training effect change that enable companies to make strategic and tactical improvements with a rapid return on Investment. Among our Customer List are Debt Collection Lawyers.

 

QSH
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We are a 100% Black Female Owned Company

We specialise in training, quality assurance, mentoring and coaching along with compliance advising.

Risk Management and Complaints Handling in all Contact Centers, including Debt Collections, Financial Sectors and Insurance Sectors.

Our aim is to assist our clients to build effective Contact Centers that provide exceptional customer experience.

What we offer

Accredited Training and Public Training

Accredited Training and Public Training

Outsourced Quality Assurance

Outsourced Quality Assurance

Mentoring and Coaching

Mentoring and Coaching

Compliance advisors in Contact Centres

Compliance Advisors in Contact Centres

Risk Management in Contact Centres

Risk Management in Contact Centres

Outsourced Complaints Handling

Outsourced Complaints Handling

We offer our clients diversity..

“Our Diversity of Services, yet linked, enables us to have a Unique and Fresh approach to Quality Assurance and Training

We achieve this goal by providing relevant training, introduction of new and innovative processes to optimize operational efficiency, enhancement of skills and profits

Our Actionable strategies and training effect change… the change that enables companies to make strategic and tactical improvements with a rapid ROI (Return on Investment)” – Kekeletso 2018

Share our Vision

Our Vision is to be an innovative Quality Assurance and Training Specialists in South Africa by engaging in sustainable industry Best Practices.

Share our Mission

Our Mission is to change the Quality Assurance and Training Industry through innovations that improve performance.

How do we do it?

We work side by side with our clients from the very beginning (Training) right to the end through Coaching and Mentoring.

We help our clients achieve THEIR goals!!

What Our Customers Say About Us

“One of the opportunities in life I will forever be grateful for. The QSH Learnership Program has not only taught me about contact center skills but it gave me an opportunity to be exposed to the career path I want to take. The exposure I got from the learnership is still effective in my current studies which are Public Relations. In the learnership I always believed that hard work makes the dream work. I am therefore proud to be one of the learners that qualified for a permanent position in the company. I will forever be grateful.”
Fumani Mokhari
2019 Learner
“Dear QSH Committee, It's my pleasure to give you the honor and gratitude for the wonderful 12 months training rendered . The experience is very resourceful and beneficial towards our career path, now we have the ability to find quick and clever ways to overcome difficulties within the administration, legal department and contact center. You were always efficient ,disciplined ,consistent, well-mannered and professional . Thank you for the opportunity and I personally appreciate the love ,motivation and positivity you instilled in me.”
Sonele Mazaleni
2021 Learner
“Miss K Excellent trainer who goes above and beyond to ensure that her learners are well-equipped with the materials being taught in class/training. She never hesitates to give additional resources and feedback to us learners and treats us all equally. She teaches effectively and makes learning a joy. Her enthusiasm has definitely rubbed off on her students and we became more attentive and active. We all wanted to contribute more and learn more under her guidance. As for the rest of the QSH team they are all very helpful and friendly. One can easily converse with them and ask for useful feedback at any point in time and would always receive advice that is helpful to the end goal of our proposal. I would highly recommend QSH. Quality is indeed their speciality. Thank you guys for your time and patience and acquired knowledge.” In the learnership I always believed that hard work makes the dream work. I am therefore proud to be one of the learners that qualified for a permanent position in the company. I will forever be grateful.”
Thando Vilakazi
2021 Learner
“First and foremost, I would like to express my heartfelt appreciation for this great work experience and educational learning curve. It is, by far, one of the best learning and work experience combined. I had minimum knowledge of Quality and Compliance before embarking on QSH learning program. I now am proud to LOUDLY and PROUDLY say, 'I master quality and compliance immaculately , without exception !”
Lwazi Pakade
2021 Learner
“My experience was rather scary than exciting at first. On my first day in the Learnership I still recall the day when we were taken to the cafeteria to study the system and how it works. While our instructor (Delayno) was still explaining the steps and processes to take when working the system I instantly got myself daydreaming during the process. Thereafter I looked at everybody in the class to see if they were also in a different planet like me, turns out everybody was paying attention and concentrating. Nervousness and disbelief got me thinking there after to either quit or take my chances , since the company gave me the opportunity I chose to take my chances to learn about the confusing system. Turns out the confusing system was not so confusing after all, from there on I started enjoying every moment and every day of my Learnership to the point were by I took the time to do my assignments. By the way I'm not the homework/assignment type of guy since high school ,so it's all the love and passion given to me by the company. Thank you very much Quality Specialists Hub you changed my life for that I will forever be grateful.”
David Gwebu
2021 Learner
“As a senior my downfall had been getting to evolve with the legal aspects and quality enhancement to assure, we act in accordance with client demand. I have gained more experience in terms of problem solving and customer complaints I have grown from the experience and I was awarded an opportunity to tutor others in need. Along my career path I have learnt that rudeness and customer ethics don't corelate and to be friendlier in my approach I will achieve a lot more and get more done. I am glad to say as a know it all I could not learn more but QHS had proven me otherwise. Thank you for helping me evolve.”
Chane Harmse
Groenewald Lubbe senior collector
“Groenewald Lubbe Inc. has been in existence for 18 years with a staff compliment of over 250 employees. We specialise in debt collection and litigation. The need to have effective quality assurance in place, is paramount to our business in ensuring that we comply with applicable legislation in the industry. Our call centre agents are required to adhere to various scripts in terms of the SLA's with our clients. This is where the team at Quality Specialists Hub, ticks all the boxes in ensuring our agents, meet the required expectations. The enhanced processes and efficient service rendered by Quality Specialist Hub allows for us to have peace of mind that we are leaving no stone unturned in conducting the necessary checks, ensuring improved quality at all times. We are pleased to announce that the Director at QSH, has successfully provided an onsite, Contact Centre Support accredited learnership, supporting our Skills Development initiatives for BBB- EE. We are proud to have the QSH team under our wing and will recommend them to any other prospective clients.”
Bhavna Kalyan
Director
GL Inc needed a quality assurance specialist to create a QA process for our call Centre and effectively fulfil QA tasks. QSH more than delivered. They took the time to understand who we are as a company and assisted with strategies to improve our agent interaction with debtors, standardize communication processes, and drive our employees to work together towards achieving our business goals. QSH has been a true game-changer in identifying areas for improvement and enhancing the overall quality of our call Centre through coaching and training as well as performance monitoring of our call Centre agents. By analyzing recorded communications and performing call QA assessments QSH was able to determine and follow through on exactly how a call Centre agent should improve which in turn assisted with refining our operational processes. I wholeheartedly recommend QSH as a quality assurance specialist to everyone in the call Centre business knowing that they will not be disappointed.
Heinie Groenewald
Director